Business Continuity Management
- Why?
- How will it help?
- What Are the Risks I Face?
- What Can Be Done?
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Business Continuity Management : How Will It Help?
In the event of an operational disruption, many businesses still need to rely upon “dynamic management decisions” and a “seat of the pants” approach to deal with the response to, and the aftermath of, a major disruptive event. An effective BCM strategy and process enables an organisation to respond in a controlled manner, reducing interruption and minimising the impact upon customer service(s).
An effective BCM strategy will enable the organisation to
- Identify potential exposures that might lead to major disruption
- Take corrective action to remove such exposures, or reduce them to an acceptable level of risk
- Identify what processes / services are truly critical to the business operation, the timescales within which a minimum level of operations must be resumed and the potential financial and reputational impacts of failure
- Have plans in place to manage and respond to disruptive incidents
- Define roles and responsibilities for actions in the event that plans might be activated and the minimum resources that will be required to meet recovery and continuity requirements
- Implement the means to continue critical functions / service delivery within agreed timescales
- Minimise the impact should an event occur
- Manage and control the recovery of critical activities, at least to a minimum required level of operation
- Maintain client / customer confidence in the ability to deliver, or at least to manage their expectations
- Restore the business operation to full capacity within acceptable timescales
- Continue the organisation’s ability to comply to statutory of sector regulatory requirements
An effective BCM strategy provides the organisation with a framework of action to be taken should a severe disruption occur.